If a new user account is created without a role assigned to it, that user will experience a blank screen upon logon.
The screen will appear as follows:
To correct the issue, a role will need to be assigned to the user account in Administration-> Security->Users. This will have to be completed by the resources who have administrative security roles to create users.
In Administration ->Security-> Users, select the user that needs a role assigned to go into the user data record. Select the Access Profiles tab at the bottom left of the screen and then under Business Unit select Add.
Use the drop-down options to select "Role" and "Business Unit," to complete "Save." The user will now see the areas of the system associated with the roles assigned upon logging in.
*For continued details surrounding User and Role setups, please refer to the additional Rights Cloud "How Tos" available in Support Solutions (Rights Cloud Documentation).